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Accountants in the Philippines treat AI as an assistive tool—not a substitute—for core accounting work, citing traceability, data-readiness and governance gaps that create verification overhead and blunt efficiency gains. Practitioners expect job reconfiguration and upskilling (AI literacy, analytics, cybersecurity, governance) rather than rapid displacement.

Artificial Intelligence as Disruptive Technology in Accounting: A Qualitative Study of Practitioner Perceptions on Automation, Judgment, and Decision Support
Anntoniette Bendal, Scarlet Alexandra Planas-Sabasa, Ramon George O. Atento, Cherry Ann Marie H. Espelita · February 16, 2026 · Journal of Enterprise Strategy and Management Innovation
openalex descriptive low evidence 7/10 relevance Full text usable extracted full text DOI Source PDF

Structured author observations

Linked only from stored provider relations; the raw author line above is never matched by name.

OpenAlex

Latest observation:

  1. Anntoniette Bendal provider ID
  2. Scarlet Alexandra Planas-Sabasa provider ID
  3. Ramon George O. Atento provider ID
  4. Cherry Ann Marie H. Espelita provider ID

Semantic Scholar

Latest observation:

  1. Anntoniette Bendal provider ID
  2. Scarlet Alexandra Planas-Sabasa provider ID
  3. Ramon George Atento provider ID
  4. C. A. M. Espelita provider ID
Philippine accounting professionals currently use AI mainly for low‑risk assistive tasks (summarization, document clarification, preliminary review) and view data readiness, verification overhead, weak top-management sponsorship, and governance risks as the main barriers to deeper automation, anticipating workforce recomposition and upskilling rather than immediate displacement.

Citation observations

Cumulative provider counts captured on specific dates; providers are never combined.

This study investigates how practicing accounting professionals in the Philippines interpret the adoption, usefulness, constraints, and governance implications of artificial intelligence (AI) in accounting work. Using a qualitative descriptive case-oriented approach, semi-structured interviews were conducted with 45 practitioners across multiple sectors (e.g., manufacturing, services, retail, logistics, banking, and professional services) from September to December 2025. Interviews were audio-recorded, transcribed using AI-assisted transcription, translated to English where needed, and analyzed inductively through thematic analysis supported by NVivo. Findings indicate that AI is currently adopted most comfortably in low-risk assistive uses—particularly summarization, document clarification, and preliminary review of lengthy narratives—rather than as a stand-alone engine for core accounting decisions. Deeper integration into routine accounting processes (e.g., posting, classification, reconciliation, forecasting, and assurance) remains conditional and uneven due to limited top-management sponsorship, weak policy institutionalization, and significant data-readiness constraints. A central mechanism emerging from the data is verification overhead: where outputs lack traceability or auditability, AI can add an additional validation step, reducing net efficiency gains. External compliance realities—especially manual, template-bound regulatory reporting—further constrain end-to-end automation. Governance concerns (confidentiality, cybersecurity exposure, error opacity, and non-transferable professional liability) operate as decisive adoption barriers and reinforce boundary conditions in which AI may assist but cannot replace human judgment, contextual interpretation, and accountable sign-off. Participants anticipate workforce recomposition rather than immediate displacement, emphasizing upskilling in AI literacy, analytics/forecasting, cybersecurity awareness, and AI governance.

Summary

Main Finding

Practicing accountants in the Philippines view AI as a useful but bounded disruptive technology: it is already used comfortably for low‑risk, assistive tasks (summarization, document clarification, preliminary narrative review), but deeper, end‑to‑end automation of core accounting and assurance functions is uneven and conditional. Key constraints—data-readiness, weak institutional sponsorship and policy, regulatory/reporting templates, and governance risks (confidentiality, cybersecurity, error opacity, professional liability)—create a persistent “verification overhead” that can erase many expected efficiency gains. Rather than mass displacement, participants expect workforce recomposition (upskilling toward analytics, AI literacy, cybersecurity, and governance).

Key Points

  • Current adoption pattern
    • Common uses: summarization, extracting/clarifying document content, preliminary review of lengthy narratives, and other assistive/NLP tasks.
    • Less common/conditional uses: automated posting, classification, reconciliations, forecasting, and automated assurance.
  • Principal adoption barriers
    • Data-readiness: poor data quality, fragmentation, lack of structured inputs limit model utility.
    • Organizational: limited top-management sponsorship and weak policy institutionalization slow scaling.
    • External compliance: manual, template‑bound regulatory reporting constrains end‑to‑end automation.
    • Governance risks: confidentiality concerns, cybersecurity exposure, opaque errors, and non-transferable professional liability discourage delegation.
  • Verification overhead (emergent mechanism)
    • When AI outputs lack traceability/auditability, humans must add verification steps; these extra checks can reduce or nullify time savings from automation.
  • Professional judgment and accountability
    • Strong consensus that human judgment remains necessary for contextual interpretation, ethical decisions, and sign‑off; AI is seen as decision support, not a substitute.
  • Workforce effects
    • Anticipated shift toward reallocated tasks and upskilling (analytics, forecasting, AI governance, cybersecurity) rather than immediate displacement.
  • Alignment with prior literature
    • Confirms relationships: AI awareness → greater acceptance; AI improves routine-task efficiency and fraud detection; but human oversight remains essential.

Data & Methods

  • Research design: Qualitative descriptive, case‑oriented study using semi-structured interviews.
  • Sample: 45 practicing accounting professionals across sectors (manufacturing, services, retail, logistics, banking, professional services) in Region IV‑A (CALABARZON), Philippines.
  • Fieldwork period: September–December 2025.
  • Data collection: Audio-recorded interviews; AI-assisted transcription; translation to English when needed.
  • Analysis: Inductive thematic analysis supported by NVivo; emergent themes identified from practitioner narratives.
  • Limitations (implied): Regionally focused qualitative sample limits statistical generalizability; findings reflect perceptions and organizational realities circa 2025.

Implications for AI Economics

  • Productivity vs. verification costs
    • Economic models of AI productivity should explicitly incorporate verification/audit costs (verification overhead). Net efficiency and ROI estimates that ignore these costs risk overestimating gains from automation in regulated, high‑accountability domains.
  • Labor market and skill premium dynamics
    • Expect substitution of routine clerical tasks but growth in demand for intermediate/high‑skill roles (data analysts, AI governance officers, cybersecurity specialists). This implies a reallocation of labor with potential upskilling premiums and heterogeneous wage effects across roles and firms.
  • Heterogeneous adoption and diffusion
    • Adoption will be uneven across firms and sectors; firms with stronger top‑management sponsorship, better data infrastructure, and clear governance will capture more benefits. Policy and firm-level investment decisions matter for diffusion speed and competitive advantage.
  • Market structure and service offerings
    • Opportunity for vendors to specialize in assistive, explainable, auditable AI tools tailored to accounting workflows and regulatory reporting templates; demand for model explainability, provenance tracking, and audit trails will be commercially valuable.
  • Regulatory and institutional economics
    • External reporting rules and template-based compliance materially shape automation feasibility. Regulatory reform (e.g., machine‑readable reporting standards, accepted provenance/audit trails for AI outputs) could unlock further automation; conversely, stricter liability or disclosure rules could increase verification costs.
  • Human–AI complementarity and governance externalities
    • Investments in governance (standards, training, cybersecurity) have public-good characteristics—spillovers from well-governed systems (reduced fraud, better auditability) benefit markets beyond single firms, suggesting a role for industry standards, professional bodies, or public policy to lower coordination frictions.
  • Research and measurement recommendations
    • Empirical work estimating AI’s economic impact in accounting should measure: (1) verification time/cost per task, (2) data-preparation and integration costs, (3) variation in top‑management sponsorship and policy, and (4) occupational reallocation effects (task shares, wage changes).
  • Policy implications
    • Support for workforce retraining, incentives for data‑infrastructure investments, and development of best‑practice governance/explainability standards can accelerate beneficial adoption while minimizing welfare losses from mismatch or underinvestment.

If you want, I can convert these implications into simple quantitative frameworks (e.g., modified productivity-ROI formulas that include verification overhead), or outline a survey/intervention design to measure verification costs and skill transition outcomes.

Assessment

Paper Typedescriptive Evidence Strengthlow — Findings are based on qualitative interviews reflecting practitioners' perceptions and experiences rather than on quasi-experimental or experimental variation that would allow causal inference or estimation of effect sizes; results are credible for describing attitudes and barriers but cannot quantify impacts on productivity, employment, or firm outcomes. Methods Rigormedium — The study uses established qualitative procedures (semi-structured interviews, audio recording, transcription, inductive thematic analysis supported by NVivo) and a reasonably diverse sample across sectors, which supports internal credibility for thematic findings; however, key rigor checks are not reported (e.g., sampling frame and recruitment strategy detail, triangulation, inter-coder reliability, member checking, or an audit trail), and AI-assisted transcription/translation may introduce fidelity concerns. Sample45 practicing accounting professionals in the Philippines from multiple sectors (manufacturing, services, retail, logistics, banking, professional services), interviewed Sep–Dec 2025; interviews were audio-recorded, AI-assisted transcribed, translated to English where needed, and analyzed inductively with NVivo. Themesadoption governance productivity human_ai_collab skills_training GeneralizabilitySingle-country context (Philippines) with country-specific regulatory and industry practices, Limited to accounting professionals — not representative of other occupations or broader labor markets, Non-random, purposive qualitative sample (n=45) — not statistically representative, Sector coverage uneven and likely not exhaustive of all firm types or sizes, Findings reflect a particular adoption stage/time period and may change as technology, regulation, or firm sponsorship evolves, Cultural and institutional factors (regulatory templates, manual reporting practices) constrain transferability to jurisdictions with different compliance regimes

Claims (7)

ClaimDirectionOutcomeConfidence & EvidenceDetails
This study conducted semi-structured interviews with 45 practicing accounting professionals across multiple sectors in the Philippines between September and December 2025, using AI-assisted transcription, translation to English where needed, and inductive thematic analysis supported by NVivo. Other null_result study sample and methods
Reading fidelity high
Study strength high
n=45
0.3
AI is currently adopted most comfortably in low-risk assistive uses—particularly summarization, document clarification, and preliminary review of lengthy narratives—rather than as a stand-alone engine for core accounting decisions. Adoption Rate mixed adoption of AI for specific tasks (assistive vs. core decision-making)
Reading fidelity high
Study strength medium
n=45
0.18
Deeper integration of AI into routine accounting processes (e.g., posting, classification, reconciliation, forecasting, and assurance) remains conditional and uneven due to limited top-management sponsorship, weak policy institutionalization, and significant data-readiness constraints. Task Allocation negative degree of integration of AI into routine accounting processes
Reading fidelity high
Study strength medium
n=45
0.18
A central mechanism emerging from the data is verification overhead: when AI outputs lack traceability or auditability, AI introduces an additional validation step that reduces net efficiency gains. Organizational Efficiency negative net efficiency gains from AI use (reduced by additional verification steps)
Reading fidelity high
Study strength medium
n=45
0.18
External compliance realities—especially manual, template-bound regulatory reporting—further constrain end-to-end automation of accounting tasks. Regulatory Compliance negative ability to automate end-to-end accounting processes given regulatory reporting constraints
Reading fidelity high
Study strength medium
n=45
0.18
Governance concerns—confidentiality, cybersecurity exposure, error opacity, and non-transferable professional liability—operate as decisive adoption barriers and reinforce conditions in which AI may assist but cannot replace human judgment, contextual interpretation, and accountable sign-off. Governance And Regulation negative role of governance and liability concerns in limiting AI adoption and substitution of human judgment
Reading fidelity high
Study strength medium
n=45
0.18
Participants anticipate workforce recomposition rather than immediate displacement, emphasizing upskilling in AI literacy, analytics/forecasting, cybersecurity awareness, and AI governance. Skill Acquisition mixed anticipated workforce changes and skill priorities (recomposition and upskilling)
Reading fidelity high
Study strength medium
n=45
0.18

Notes