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Policy works by governing governance: regulators should treat AI interventions as instruments that reshape decision processes and institutional coordination, not as one‑off fixes to social harms; practical design should focus on incentives, information flows, and adaptive institutions.

Beyond Problem‐Solving: The Social Management System as the Subject of Public Policy
Rodrigo Jiliberto · August 10, 2026 · Systems Research and Behavioral Science
openalex theoretical n/a evidence 7/10 relevance Summary only summary available; pdf_status=paywall DOI Source PDF

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The paper reframes public policy as second‑order governance that intervenes in societies' emergent decision‑making systems rather than directly 'solving' social problems, and argues AI policy should be designed to reorient decision architectures and coordination among actors.

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ABSTRACT Public policy analysis has long been organized around the idea that governing consists in defining and solving public problems. Yet decades of debate on problem definition, framing and wicked problems have shown that policy problems are unstable, contested and rarely amenable to definitive solutions. I argue in this article that this difficulty does not stem merely from technical or political obstacles, but from a deeper ontological confusion about what public policy actually intervenes in. Drawing on social systems theory as a theoretical frame of reference, I contend that policy problems are not the objects of intervention but decision‐oriented constructions that make complex situations governable. Because public policy cannot act directly upon social systems, it operates instead on the social management system: the emergent pattern of interdependent management decisions through which societies collectively respond to publicly problematized situations. Public policy is thus reconceptualized as a second‐order form of governance that reorients social management rather than ‘solving’ substantive social problems.

Summary

Main Finding

Public policy should be understood not as acting directly on “social problems” but as a form of second‑order governance that intervenes in the social management system — the emergent, interdependent pattern of management decisions societies use to respond to problematized situations. Policy problems are decision‑oriented constructions that render complex situations governable; policy therefore reorients how actors make decisions rather than definitively “solving” substantive social issues.

Key Points

  • Problem instability: Policy problems are unstable, contested, and resistant to definitive solutions; this is not only due to technical or political obstacles but to a deeper ontological confusion about what policy can target.
  • Decision‑oriented constructions: “Problems” are constructed to enable decision making; they are tools for governance rather than pre‑existing objects that policy can straightforwardly fix.
  • Social management system: Instead of acting on social systems directly, policy acts on the emergent pattern of management decisions (the social management system) that collectively shape societal responses.
  • Second‑order governance: Policy is reconceived as governance of governance — it shapes incentives, norms, information, and decision architectures that steer other actors and institutions.
  • Implication for effectiveness: Expect policy to reorient behavior and institutional responses rather than produce final technical solutions to complex social issues.

Data & Methods

  • The article is theoretical and conceptual rather than empirical.
  • Main method: synthesis and theoretical argumentation using social systems theory as the frame of reference; engages existing literatures on problem definition, framing, wicked problems, and governance.
  • No original quantitative data or empirical testing is reported; claims are normative/analytic and meant to reframe how policy interventions are conceptualized.

Implications for AI Economics

  • Reframe AI policy as second‑order interventions:
    • AI regulation and public interventions should be designed to reorient firms’, researchers’, regulators’, and users’ decision processes (incentives, disclosure practices, standards, monitoring), not assumed to directly “solve” harms.
  • Modeling and empirical work:
    • Economic models of AI policy should treat policy variables as affecting decision architectures and coordination among heterogeneous agents (firms, platforms, institutions), not only as exogenous shocks to production or costs.
    • Use methods suited to emergent, interdependent dynamics: agent‑based models, system dynamics, network analysis, and institutional econometrics to capture how policies reshape management patterns over time.
  • Measurement and evaluation:
    • Evaluate policy by tracking changes in decision processes and governance patterns (e.g., corporate governance of AI, procurement rules, standard adoption, information flows) rather than single outcome targets alone.
    • Design metrics for second‑order outcomes: adoption of safety practices, changes in internal incentive structures, interoperability of oversight mechanisms, and coordination among regulators.
  • Policy design:
    • Favor adaptive, iterative, and polycentric governance instruments (regulatory sandboxes, standards bodies, conditional approvals, monitoring and reporting requirements) that steer behaviors and allow recalibration as management patterns evolve.
    • Invest in institutions and infrastructures that shape decision environments: transparency tools, liability rules, certification regimes, data‑sharing frameworks, and capacity building for decentralized oversight.
  • Political economy and distributional considerations:
    • Anticipate strategic behavior: actors will reinterpret problem constructions to align with interests; policy must account for contestation and capture by shaping the governance of problem definition (who sets standards, who adjudicates).
    • Consider path dependence: early policy choices shape emergent management norms and market structure; economic analysis should incorporate dynamic and coordination effects.
  • Research agenda recommendations:
    • Empirically map the “social management system” around AI (networks of decision makers, incentives, routines).
    • Study how specific policy instruments change firms’ internal decision rules (e.g., governance processes for model deployment) and cross‑actor coordination.
    • Explore mechanisms to make second‑order governance legible and accountable (e.g., audits, meta‑regulatory indicators).

Limitations: because the paper is conceptual, empirical validation is needed to test whether treating policy as second‑order governance improves predictive power or policy outcomes in AI contexts.

Assessment

Paper Typetheoretical Evidence Strengthn/a — The paper is conceptual and synthetic with no original empirical data or causal identification; it develops a theoretical reframing rather than testing hypotheses. Methods Rigormedium — Argumentation shows careful synthesis of relevant literatures (problem definition, wicked problems, governance) and coherent conceptual development, but it lacks formal modeling, falsifiable propositions, or empirical validation. SampleNo empirical sample; the paper is a theoretical synthesis drawing on existing literature in public policy, governance, and social systems theory. Themesgovernance org_design adoption GeneralizabilityNo empirical validation — applicability to real-world AI governance is untested, Operationalization challenges: translating ‘social management system’ and second‑order outcomes into measurable variables may be ambiguous, Context dependence: institutional, legal, and political variation across countries and sectors may limit transferability, Scale issues: implications for firm-level, sectoral, and national policy may differ and are not disaggregated

Claims (10)

ClaimDirectionOutcomeConfidence & EvidenceDetails
Public policy functions as second-order governance by intervening in the social management system—the emergent pattern of management decisions through which societies respond to problematized situations—rather than acting directly on social problems. Governance And Regulation positive Governance of societal decision-making
Reading fidelity high
Study strength low
not reported
0.06
Policy problems are decision-oriented constructions that make complex situations governable, rather than pre-existing objects that policy can straightforwardly fix. Governance And Regulation positive Problem definition and governability
Reading fidelity high
Study strength low
not reported
0.06
Policy problems are unstable, contested, and resistant to definitive solutions because policy cannot straightforwardly target complex social situations as fixed objects. Governance And Regulation negative Stability and final solvability of policy problems
Reading fidelity high
Study strength low
not reported
0.06
Second-order policy governance reorients actors’ behavior and institutional responses rather than producing final technical solutions to complex social issues. Organizational Efficiency positive Behavioral and institutional reorientation
Reading fidelity high
Study strength low
not reported
0.06
AI policy should be designed to reorient the decision processes of firms, researchers, regulators, and users through incentives, disclosure practices, standards, and monitoring, rather than being assumed to directly solve AI-related harms. Governance And Regulation positive AI governance decision processes
Reading fidelity high
Study strength speculative
not reported
0.02
Economic models of AI policy should represent policy variables as affecting decision architectures and coordination among heterogeneous agents, rather than modeling them only as exogenous shocks to production or costs. Task Allocation positive Decision architecture and inter-agent coordination
Reading fidelity high
Study strength speculative
not reported
0.02
AI policy evaluation should track changes in decision processes and governance patterns, including corporate AI governance, procurement rules, standards adoption, and information flows, rather than relying only on single outcome targets. Governance And Regulation positive Changes in AI governance processes and institutional practices
Reading fidelity high
Study strength speculative
not reported
0.02
Adaptive, iterative, and polycentric governance instruments can steer behavior while allowing policy recalibration as management patterns evolve. Governance And Regulation positive Policy adaptability and behavioral steering
Reading fidelity high
Study strength speculative
not reported
0.02
Actors may strategically reinterpret policy problem constructions to align them with their interests, creating risks of contestation and policy capture. Governance And Regulation negative Policy contestation and capture
Reading fidelity high
Study strength low
not reported
0.06
Early policy choices can shape emergent management norms and market structure through path dependence, so economic analysis should incorporate dynamic and coordination effects. Market Structure positive Evolution of governance norms and market structure
Reading fidelity high
Study strength speculative
not reported
0.02

Notes